Customer Service Officer (Banking)

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

CanWorkOne.SG Employment Pte Ltd in Singapore is hiring for a customer service oriented role focusing on front-line service, cash handling, and assisting customers with product information. You will ensure smooth branch operations and maintain a welcoming environment.

The ideal candidate has at least a Diploma or equivalent, with background in customer service, cashiering, retail, banking or hospitality. Proficiency in Microsoft Office and good communication skills are essential, and banking

Qualifications

• Minimum GCE 'N'/'O' Levels, NITEC, Higher NITEC or Diploma.
• Prior experience in customer service, cashiering, retail, banking, or hospitality is preferred.
• Friendly, customer-oriented, and able to communicate effectively.
• Comfortable handling cash and performing basic administrative tasks.
• Proficient in basic computer applications (e.g. Microsoft Office).
• Candidates with no banking experience but strong front-line customer service experience are welcome to apply.

Responsibilities

• Provide warm and professional front-line customer service to walk-in customers.
• Handle cash transactions accurately, including payments and receipts.
• Attend to customer enquiries and provide information on the company's products and services.
• Assist customers with account-related requests and documentation.
• Ensure all transactions are processed in accordance with company procedures and regulatory requirements.
• Perform basic administrative duties, filing, and record keeping.
• Maintain a clean and welcoming customer service environment.
• Support branch operations and other duties assigned by the Branch Manager.

Skills

Customer service

Cashiering

Retail experience

Banking experience

Hospitality

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Job Responsibilities

• Provide warm and professional front-line customer service to walk-in customers.


• Handle cash transactions accurately, including payments and receipts.


• Attend to customer enquiries and provide information on the company's products and services.


• Assist customers with account-related requests and documentation.


• Ensure all transactions are processed in accordance with company procedures and regulatory requirements.


• Perform basic administrative duties, filing, and record keeping.


• Maintain a clean and welcoming customer service environment.


• Support branch operations and other duties assigned by the Branch Manager.

Requirements

• Minimum GCE 'N'/'O' Levels, NITEC, Higher NITEC or Diploma.


• Prior experience in customer service, cashiering, retail, banking, or hospitality is preferred.


• Friendly, customer-oriented, and able to communicate effectively.


• Comfortable handling cash and performing basic administrative tasks.


• Proficient in basic computer applications (e.g. Microsoft Office).


• Candidates with no banking experience but strong front-line customer service experience are welcome to apply.

CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889