Customer Service Officer

Bangkok-Bank-Public-Company-Limited; Singapore; Sur place; SGD 36 000 - 60 000; Plein temps

Résumé du poste

Bangkok Bank Singapore is recruiting a Customer Service Officer to support the Customer Service Department. The role focuses on back-end support for consumer and corporate banking needs, including KYC reviews and data maintenance.

You will engage with customers to resolve documentation gaps, handle account-related inquiries, and contribute to system enhancement projects. A degree and banking experience are preferred, with opportunities to grow within a licensed Singapore bank.

Qualifications

• A recognized degree is required.
• Ability to learn fast and work independently.
• Team player and adaptable to changes.
• Cheerful disposition with good interpersonal and communication skills.
• At least 1 year of banking experience, preferably in tellering/payments.

Responsabilités

• Follow up with customers on KYC periodic review documentation.
• Update customer information data in the systems.
• Liaise with customers on incomplete customer due diligence documentation.
• Attend to customers and/or other departments’ enquiry on account opening, account closure and account maintenance.
• Handle outward clearing / inward & outward returned cheque / e-voucher responses / mark cheque / inward clearing report / CTS transaction backup.
• Handle e-Giro transactions; prepare reports for submission to Head Office, Management and regulatory bodies.

Connaissances

Bachelor degree

Communication skills

Interpersonal skills

Team player

Fast learner

Independent working

Formation

Bachelor's degree

Description du poste

Bangkok Bank Singapore is a full licensed bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients. We have an immediate vacancy for a suitably qualified individual to join us as Customer Service Officer in the Customer Service Department. The department offers consumer banking products and services such as savings accounts, fixed deposits, current accounts and remittances services to both corporate and individual customers.

The successful candidate will perform a back-end support function in the department. The key duties include:

• Following up with customers on KYC periodic review documentation;
• Updating customer information data in the systems;
• Liaising with customers on incomplete customer due diligence documentation;
• Attending to customers and/or other departments’ enquiry on account opening, account closure and account maintenance;
• Handling Outward clearing / Inward & Outward Returned Cheque / E-voucher Response / Mark Cheque / Inward Clearing Report / CTS transaction backup;
• Handling e-Giro transactions; preparation of various reports for submission to Head Office, Management and regulatory bodies.

The successful candidate will also be involved in projects and system enhancement work.

The preferred candidate must satisfy the following requirements:

A recognized Degree.

Ability to learn fast and work independently.

Team player and adaptable to changes.

Cheerful disposition, service oriented with good interpersonal and communications skills.

At least 1 year of banking experience, preferably in tellering/ payments.