Customer Service Officer (Bank Teller)

Bank of China Limited Singapore Branch; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Bank of China Limited Singapore Branch is seeking a Customer Service Officer to assist branch customers with transactions, enquiries, and data maintenance. You will handle deposits, withdrawals, transfers, and account openings while maintaining accuracy and compliance.

The role emphasizes excellent customer service, teamwork, and the ability to work in a fast-paced environment. Training provided and opportunities to grow within Consumer Banking.

Qualifications

• Diploma qualification or higher.
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement.
• Proficient in Microsoft Office.
• Strong interpersonal and communication skills with a pleasant disposition.
• Self-motivated multitasker who is meticulous and able to work independently and as part of a team in a fast-paced environment.
• Willing to work on a 5.5 or 6-day weekly schedule.
• Full training will be provided for all successful candidates.

Responsibilities

• Execute customer transactions accurately and timely, including cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure.
• Reconcile cash drawers, count and package coins and notes daily.
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively.
• Provide quality customer service to ensure a high level of customer satisfaction at all times.

Skills

Customer service

Multitasking

Interpersonal skills

Team player

Attention to detail

Education

Diploma or higher

Tools

Microsoft Office

Job description

We are looking for exceptional customer-oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirement

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Full training will be provided for all successful candidates