Customer Service Officer (Bank Teller)

Bank of China; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Bank of China Singapore is seeking a Customer Service Officer to join our Consumer Banking team. You will handle branch customer interactions, processing transactions, inquiries, data maintenance and the preparation of reports with accuracy and empathy.

You will manage cheque handling, deposits/withdrawals/transfers, account openings/closures, and provide product knowledge while maintaining high service standards in a busy branch environment.

Qualifications

• Diploma or higher required.
• Product knowledge on savings accounts and cash deposits/withdrawals is preferred but not mandatory.
• Proficient in Microsoft Office software (MS Word, Excel, PowerPoint).
• Strong interpersonal and communication skills with a pleasant disposition.
• Self-motivated multitasker who is meticulous and works well independently and in a team.
• Willing to work on a 5.5 or 6-day weekly schedule (including Saturdays).
• Full training will be provided for successful candidates.

Responsibilities

• Execute customer transactions accurately and timely, including cheque handling, cash deposits/withdrawals/transfers, loan payments and account openings/closures.
• Reconcile cash drawers, count and package coins and notes daily.
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly.
• Provide quality customer service to ensure a high level of customer satisfaction at all times.

Skills

Product knowledge

Interpersonal skills

Multitasking

Team player

Education

Diploma or higher

Tools

Microsoft Office

Job description

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule (including Saturdays)
• Full training will be provided for all successful candidates.