Banking Customer Experience Specialist

Bank of China; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Bank of China Singapore is seeking a Customer Service Officer to join our Consumer Banking team. You will handle branch customer interactions, processing transactions, inquiries, data maintenance and the preparation of reports with accuracy and empathy.

You will manage cheque handling, deposits/withdrawals/transfers, account openings/closures, and provide product knowledge while maintaining high service standards in a busy branch environment.

Qualifications

• Diploma or higher required.
• Product knowledge on savings accounts and cash deposits/withdrawals is preferred but not mandatory.
• Proficient in Microsoft Office software (MS Word, Excel, PowerPoint).
• Strong interpersonal and communication skills with a pleasant disposition.
• Self-motivated multitasker who is meticulous and works well independently and in a team.
• Willing to work on a 5.5 or 6-day weekly schedule (including Saturdays).
• Full training will be provided for successful candidates.

Responsibilities

• Execute customer transactions accurately and timely, including cheque handling, cash deposits/withdrawals/transfers, loan payments and account openings/closures.
• Reconcile cash drawers, count and package coins and notes daily.
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly.
• Provide quality customer service to ensure a high level of customer satisfaction at all times.

Skills

Product knowledge

Interpersonal skills

Multitasking

Team player

Education

Diploma or higher

Tools

Microsoft Office

Job description

Bank of China Singapore is seeking a Customer Service Officer to join our Consumer Banking team. You will handle branch customer interactions, processing transactions, inquiries, data maintenance and the preparation of reports with accuracy and empathy.

You will manage cheque handling, deposits/withdrawals/transfers, account openings/closures, and provide product knowledge while maintaining high service standards in a busy branch environment.