Customer Service Officers

ITCAN PTE. LIMITED; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a detail‑oriented Customer Service professional to handle inbound calls related to accounts servicing, campaigns, products enquiries, and helpdesk enquiries, delivering accurate information to customers.

You will ensure case fulfilment, uphold compliance and confidentiality of bank and customer data, work with numbers, and thrive in a fast‑paced, team‑oriented environment.

Qualifications

• Experience in Call Centre, Banking or Customer Service environment is advantageous.
• Strong analytical ability and comfort with numbers.
• Proactive, results-driven, and detail‑oriented with a good team spirit.

Responsibilities

• Inbound call handling for accounts servicing, campaigns, product enquiries and helpdesk enquiries.
• Fulfillment follow through on case handling with customers.
• Maintain confidentiality of bank and customer information while ensuring compliance.

Skills

Call center experience

Analytical skills

Detail oriented

Team player

Tools

MS Office

Job description

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries
• Fulfillment follow through on case handling and with customers.
• Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information

Job Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.