Customer Service Officer (Alexandra Road)- Rotational Shift (Morning and Afternoon Shift)

ITCAN Pte Ltd; Singapore; Presencial; SGD 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Completion bonus by stages

Shift allowances

Rest day & off-day allowances

Descripción de la vacante

ITCAN Pte Ltd in Singapore is seeking entry to mid-level support agents to handle inbound customer calls for accounts servicing and product inquiries. You will manage case handling and ensure adherence to privacy and compliance standards.

Candidates with banking or contact centre experience are preferred, but freshers are welcome with training provided. The role requires rotating shifts, including weekends and public holidays, with a 24x7 support objective in a fast-paced environment.

Formación

• Freshers encouraged; training provided.
• Minimum ITE / O levels; open to all backgrounds.
• Experience in call centre, banking or customer service is a plus.
• Positive CAN-DO attitude and commitment to quality service.
• Pleasant voice with strong communication and interpersonal skills.
• Good analytical skills and numerical comfort.
• Resourceful, proactive, details-minded, team-oriented in a fast-paced setting.
• Passion, responsibility and good work ethic.
• Proficient in MS Office applications.
• Able to work staggered/rotational shifts including weekends and public holidays.

Responsabilidades

• Inbound call handling for account servicing, campaigns, product inquiries and helpdesk.
• Fulfillment follow-through on cases and customer interactions.
• Ensure compliance and confidentiality of bank data during inquiries and transactions.
• Overtime may be required based on workload.

Conocimientos

Customer service

Communication skills

Analytical skills

Team player

MS Office

Educación

ITE / O levels

Descripción del empleo

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities:

• Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
• Overtime is required based on the work load.

Job Requirements

• Open for Fresher's, Training will be provided
• Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a \"CAN-DO\" attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.

1. Completion Bonus payable by stages upon satisfaction of your performance and work attendance. - Completion of 3 months: 10% - Completion of 6 months: 20% - Completion of 9 months: 20% - Completion of 12 months: 50%

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Shift Allowance per month : $ 150 Weekends shift : $ 150 Allowances per month : $ 150 AM & PM Shifts + Weekends / Night Allowances per month : $ 170 Payment for work done on a rest day : - For up to half of normal daily working hours – 1 day’s salary - For more than half of normal daily working hours – 2 days’ salary - Work done beyond the normal working hours shall be considered as Overtime pay

Salary Range: Negotiable between S$3000-S$3700 basic + S$300 Shift allowances based on your current pay **Subjected to client approvals.