Customer Service Executive (Administrative - Sales Support)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 29,451 - 35,276; Full time

Benefits offered by this job

AWS

Variable Bonus

Excellent Welfare and Benefits

Career progression

Job summary

EA RECRUITMENT PTE. LTD. is seeking a proactive Sales Support executive to handle quotations, process sales orders, coordinate between departments, and maintain sales files.

You will assist with security design on floor plans when required and help circulate maintenance contracts during reviews. Working location: West; hours: Monday to Friday, 8.30am to 5.30pm. Candidates should possess a Diploma in Business Studies or Office Administration with 1–2 years in sales support for industrial or

Qualifications

• Diploma in Business Studies or Office Administration is required.
• 1–2 years of working experience in sales support in the service industry related to industrial products or building industry.

Responsibilities

• Prepare, follow up on the confirmation of quotations and processing of sales orders.
• Distribute work orders to various departments and scan/archive to sales files.
• Assist in collecting down payments when required and support in security design on floor plans.
• Prepare maintenance contracts and circulate to executives; expedite POs from customers when needed.
• Prepare sales performance and monthly quotation summary reports; circulate notifications/news.
• Support credit control by chasing payment status from customers.
• Provide customer service and build rapport with assigned customers, including visits.

Skills

Sales support

Quotations

Customer service

Education

Diploma in Business Studies/Office Administration

Job description

• MNC Company
• Basic up to $2900 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions:

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry

We regret that only shortlisted candidates will be contacted.