Customer Service Officer

TDCX; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

TDCX in Singapore is seeking customer service staff to respond to inquiries across phone, email, and digital channels, ensuring prompt and professional interactions. The role emphasizes accurate information delivery, adherence to guidelines, and contributing to a high standard of citizen/customer satisfaction.

The ideal candidate is bilingual in English and Mandarin, with strong communication skills, active listening, and proficient use of MS Office.

Qualifications

• Minimum GCE A Level certification.
• Bilingual in English & Mandarin to assist Mandarin-speaking members of the public.
• Strong verbal communication, active listening, and professional phone etiquette.
• Comfortable using computer systems and software (MS Office).

Responsibilities

• Respond to customer inquiries promptly and professionally across phone, email, and digital channels.
• Resolve escalated issues following guidelines and procedures.
• Provide accurate information to ensure high customer satisfaction.
• Identify process improvements to enhance citizen/customer experience.
• Support general operations and cross-agency initiatives when needed.

Skills

Bilingual (English & Mandarin)

Verbal communication

Active listening

Phone etiquette

MS Office

Education

GCE A Levels

Tools

MS Office

Job description

• Respond to customer inquiries promptly and professionally across phone, email, and digital channels.
• Resolve escalated issues efficiently while following standard guidelines and procedures.
• Provide accurate information to ensure a high standard of customer satisfaction.
• Help identify process improvements to enhance the citizen/customer experience.
• Support general operations and cross-agency initiatives when needed.
• Minimum GCE ‘A’ Level certification.
• Bilingual in English & Mandarin to effectively assist Mandarin-speaking members of the public.
• Strong verbal communication, active listening skills, and professional phone etiquette.
• Comfortable using computer systems and software (proficient in MS Office).
• Proactive, patient, and able to handle challenging interactions calmly under pressure.

Note: Only shortlisted candidates will be notified.