Customer Service Officer

PKWY DENTAL PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

PKWY DENTAL PTE. LTD. is seeking a client-focused administrator to support day-to-day operations at our Scotts Road clinic. You will manage patient registrations and scheduling, answer phone inquiries, and assist with payments.

The role emphasizes strong communication, interpersonal skills, a mature, cheerful demeanor, and a professional appearance to foster a positive patient experience in a modern dental setting located at Pacific Plaza, Scotts Road.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Professional appearance and mature disposition.

Responsibilities

• Manage patient registrations and scheduling of appointments.
• Answer phone calls / enquiries from patients.
• Collect payments and provide financial counseling.
• Submit insurance claims.
• Stay motivated and focused on assigned tasks.
• Be proactive and take initiative.
• Be responsible towards job and colleagues.
• Demonstrate good communication and interpersonal skills.

Skills

Communication skills

Interpersonal skills

Customer service

Positive attitude

Professional appearance

Job description

Job Description:

We are looking for someone who has strong passion on building relationships with people and is capable with efficiently supporting day-to-day operations of the business.

Roles and Responsibilities：

• Manage patient’s registration and scheduling of appointments.
• Answering phone calls / enquiries from patients.
• Collection of payments and provide financial counseling.
• Claims' submission
• Able to stay motivated and focused on assigned task
• Be proactive and willing to take initiative
• To be responsible towards your job and colleagues at work
• Possess good communication and interpersonal skills.
• Well groomed
• A mature disposition with cheerful, outgoing personality and a positive attitude

Location:

• Modern dental setup
• Scotts Road, Pacific Plaza