Patient Service Associate (Royce Dental Group)

Royce Dental Group

Singapore

On-site

SGD 29,000 - 47,000

Full time

14 days+

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Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS & Monthly Incentives

Medical & Dental Benefits

Education Support

Job summary

Royce Dental Group in Singapore is seeking a friendly front desk receptionist to handle patient enquiries, register appointments, and manage payments. You will also assist with clerical work, maintain patient records, and support basic clinical tasks during peak hours. This role requires good English communication and a team-oriented attitude.

5-day work week with shifts, benefits include annual leave and medical coverage. No prior experience required as training will be provided.

Qualifications

All applicants welcome; prior front desk/healthcare exposure is an advantage.
Computer literate and proficient with common software.
Team player with good communication and interpersonal skills.
Strong English speaking and writing; bilingualism helpful for diverse patients.
On-the-job training will be provided for those without experience.

Responsibilities

Attend to patients' enquiries via call or walk-in, promptly and courteously.
Register patients for appointments or walk-in treatment.
Discharge patients after treatment: dispense meds, take payments, schedule next visit.
Collect payments accurately in cash, NETS, credit card, etc.
Key in treatment charges and sales of dental products in clinic software.
Issue medical receipts and medical certificates.
File patients’ treatment cards correctly.
Maintain the cleanliness and neatness of the clinic.
Support basic clinical tasks during peak hours when assigned.

Skills

Team player with good communication

Computer literate

Good command of English

Job description

Main responsibilities:

Toattendtoallpatients’enquiries,eitherthroughcall-inorwalk-in,promptlyand courteously.

To register patients either for appointment or walk-in treatment.

Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.

To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)

To key in every treatment charges and sales of dental products in clinic management software.

To issue medical receipts and medical certificates.

To file patients’ treatment cards correctly.

To maintain the cleanliness and neatness of the clinic at all times.

Support basic clinical tasks during peak hours or when assigned.

Requirements

All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.

Computer literate.

Team player with good communication and interpersonal skills.

Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.