Customer Service Associate

Royce Dental Group; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS

Performance Bonus

Medical and dental care

Personal development

Education support

Job summary

Royce Dental Group in Singapore seeks a proactive Front Desk/Call Center Associate to handle inbound calls, emails, and social media inquiries, and to schedule patient appointments across clinic locations. You will provide information on treatments and policies, verify records, and support pre- and post-treatment guidance, while maintaining PDPA confidentiality.

Requires 1 year in healthcare front desk, English proficiency, and experience with clinic software; willingness to work shifts and

Qualifications

• Minimum education: GCE O’ Level or Diploma.
• At least 1 year in call center or front desk in dental/medical settings.
• Strong English communication, both written and spoken.
• Proficient with clinic management software and CRM tools.
• Able to multitask in a fast-paced environment.
• Customer-oriented with discretion.
• Willing to work shifts, weekends or public holidays.
• Knowledge of dental/medical terms.
• Experience handling multi-channel patient enquiries.
• Calm under pressure and solutions-oriented.

Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Skills

Communication skills

Multitasking

Customer service

Calm under pressure

English proficiency

Discretion

Education

GCE O-Level or Diploma

Healthcare background

Tools

Clinic management software

CRM tools

Social media messaging platforms

Job description

Main responsibilities:

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.

• Schedule, confirm, and manage patient appointments across multiple clinic locations.

• Provide accurate information on treatments, procedures, promotions, and clinic policies.

• Verify patient information and maintain accurate records in the clinic management system.

• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.

• Manage urgent cases by escalating to the appropriate clinic staff.

• Monitor and respond to patient feedback and enquiries on social media platforms.

• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.

• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.

• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.

• Strong verbal and written communication skills in English (additional languages a plus).

• Proficient in using clinic management software, CRM tools, and social media messaging platforms.

• Able to multitask and manage time effectively in a fast-paced environment.

• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.

• Willing to work shifts, weekends, or public holidays if required.

• Knowledge of common dental or medical terms and procedures.

• Experience handling patient enquiries across multiple communication channels.

• Calm under pressure and solutions-oriented.

Staff Benefits:

• Annual Leave, Birthday Leave , Family Care Leave

• AWS , Performance Bonus

• Benefits for medical, dental care, personal development, education support and more