Customer Service Officer

RK RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

RK RECRUITMENT PTE. LTD. in Singapore seeks to provide courteous and efficient services to customers, attend to needs promptly, and respond to inquiries with professionalism.

The role focuses on resolving complaints and turning dissatisfied customers into returning patrons while greeting customers at all times. You will assist in smooth operations, adhere to SOPs, and have the opportunity to advise and promote to customers.

Qualifications

• Excellent communication and interpersonal abilities.
• Friendly, approachable and customer‑oriented demeanor.
• Able to handle inquiries and complaints patiently and professionally.
• Able to work independently and as part of a team.

Responsibilities

• Provide courteous and efficient services to the customers.
• Attend and respond to customers' needs promptly and professionally.
• Respond to customer complaints and inquiries.
• Provide positive customer service in all areas.
• Manage and take all appropriate actions to turn dissatisfied customers into return customers.
• Meet and greet customers at all time.
• Advise and promote to customers.
• Assist in smooth operation at all times.
• Adhere to operation's standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.

Skills

Good communication

Interpersonal skills

Customer orientation

Teamwork

Job description

Job scope:

• Provide courteous and efficient services to the customers
• Attend and respond to customers' needs promptly and professionally
• Respond to customer complaints and inquiries
• Provide positive customer service in all areas,
• Manage and take all appropriate actions to turn dissatisfied customers into return customers
• Meet and greet customers at all time
• Advise and promote to customers
• Assist in smooth operation at all time
• Adhere to operation's standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Good communication and interpersonal skills.
• Friendly, approachable and customer-oriented personality.
• Able to handle customer enquiries and complaints patiently and professionally.
• Able to work independently and as part of a team.
• Training will be provided for candidates without experience.

We regret to inform you that only shortlisted candidates would be notified We wish you all the best in your career search.