customer service officer

N20 PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

N20 PTE. LTD. is seeking a Customer Service Representative to join our Singapore team. You will handle calls, respond to inquiries, and resolve issues with a focus on customer satisfaction while maintaining accurate records.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment. Flexibility to work evenings and weekends may be required, and you will collaborate with other departments to improve service quality.

Qualifications

• 1–2 years of customer service experience preferred.
• Strong communication and interpersonal skills.
• Analytical thinker with problem-solving abilities.
• Ability to work in a fast-paced environment.
• Detail-oriented and accurate in handling records.
• Proficient with Microsoft Office and customer service tools.
• Team player with flexibility for shifting schedules.

Responsibilities

• Answer calls and respond to customer inquiries.
• Resolve complaints promptly and professionally.
• Provide product and service information to customers.
• Process orders and handle form submissions.
• Maintain accurate customer records and update data.
• Collaborate with other departments to resolve issues.
• Meet performance metrics such as call volume and resolution time.
• Continuously improve knowledge of products and services.

Skills

Customer service experience

Communication skills

Problem solving

Team work

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer service, answering inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have strong communication and problem-solving skills, the ability to work in a fast-paced environment, and a passion for helping customers.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Resolve customer complaints and issues in a timely and efficient manner
• Provide product and service information to customers
• Process orders, forms, applications, and requests
• Maintain accurate customer records and update information as needed
• Collaborate with other departments to resolve customer issues
• Follow company policies and procedures to ensure customer satisfaction
• Meet or exceed performance metrics, including call volume and resolution time
• Continuously improve knowledge of company products and services
• Assist with other tasks as needed

Requirements:

• 1-2 years of customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in Microsoft Office and other customer service technologies
• Ability to work in a team environment
• Willingness to work a flexible schedule, including evenings and weekends