Customer Service Officer

BAN TECK HAN ENTERPRISE CO PTE LTD; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

BAN TECK HAN ENTERPRISE CO PTE LTD is seeking a Customer Service Representative at our Singapore location (3 Depot Close) to handle inquiries and support customers across channels. You will respond to questions, provide product information, and maintain accurate customer records in a timely, professional manner.

Ideal candidates are calm, customer-focused communicators with strong problem-solving skills and prior service experience.

Qualifications

• Excellent written and verbal communication.
• Strong problem-solving and calm demeanor under pressure.
• Prior customer service experience in a similar role is desirable.

Responsibilities

• Respond to customer inquiries via telephone, email, and other channels in a timely and professional manner.
• Process customer requests, orders, and transactions accurately and efficiently.
• Provide product and service information to customers and address questions and concerns.
• Maintain detailed and accurate customer records and documentation.
• Resolve customer complaints and escalate complex issues to appropriate departments when necessary.
• Coordinate with internal teams to ensure customer requirements are met and deadlines are achieved.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

Work location: 3 Depot Close

Responsibilities

• . Responding to customer inquiries via telephone, email, and other communication channels in a timely and professional manner
• ·Processing customer requests, orders, and transactions accurately and efficiently
• ·Providing product and service information to customers, addressing questions and concerns
• ·Maintaining detailed and accurate customer records and documentation
• ·Resolving customer complaints and escalating complex issues to appropriate departments when necessary
• ·Coordinating with internal teams to ensure customer requirements are met and deadlines are achieved

Requirement

• ·Excellent communication skills, both written and verbal, with the ability to communicate clearly with customers and colleagues
• ·Problem-solving skills and the ability to remain calm and patient in challenging situations
• ·Previous customer service experience in a similar role is highly desirable