Customer Service Officer

NATURELAND SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 32,000; Full time

Job summary

NatureLand Singapore Pte. Ltd. is seeking a friendly Receptionist to greet visitors, answer inquiries and direct guests at the front desk. You will manage phone lines, book appointments, and explain promotions relevant to customers, maintaining a professional appearance in a fast-paced environment.

The role requires strong customer service, ability to handle complaints, monitor security procedures, and flexibility to work weekends and public holidays, contributing to a cohesive team.

Qualifications

• Front desk skills
• Customer service
• Telephone handling
• Interpersonal skills
• Professional appearance
• Weekend/holiday availability

Responsibilities

• Receiving visitors warmly at the front desk by greeting, welcoming and directing them appropriately.
• Must be able to clearly understand and explain the available promotions which are suitable to customer's requirements.
• Answering incoming phone calls, make appointment for customer and answer queries professionally.
• Maintain security by following procedures, monitoring logbook, issuing visitor badges.
• Contributes to team effort by accomplishing related results as needed.
• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phonelines.

Job description

• Receiving visitors warmly at the front desk by greeting, welcoming and directing them appropriately.

• Must be able to cleary understand and explain the available promotions which are suitable to customer's requirements.

• Answering incoming phone calls, make appointment for customer and answer queries professionally.

• Maintain security by following procedures, monitoring logbook, issuing visitor badges.

• Contributes to team effort by accomplishing related results as needed.

• Experience as a Receptionist, Front Office Representative or similar role is preferred.

• Experience handling multiple phonelines.

• Professional attitude and neat appearance.

• Strong customer service skills and must be able to handle customer's complain.

• Effective interpersonal skills, friendly with positive mindset.

• Ability to be resourceful and proactive when issues arise.

• Able to commit to work on weekends and public holidays.

• Comfortable working in a fast-paced environment.