Guest Relations Officer

Hotel Nuve Pte. Ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Hotel Nuve Pte. Ltd. in Singapore is seeking a Guest Relations Officer to enhance guest experiences by addressing inquiries and delivering solutions with courtesy and professionalism.

You will handle check-ins and check-outs, manage reservations, respond to guest requests and email inquiries, and collaborate with Housekeeping and Maintenance to ensure smooth operations. Reporting to the Hotel Manager, this role suits candidates with hospitality training and at least one year of relevant

Qualifications

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Skills

Customer service

Communication

Hospitality

Enquiry handling

Education

Higher secondary / Pre-U / College in Hospitality

Job description

1. JOB DESCRIPTION

Job Title

Guest Relations Officer

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.