Customer Service Officer

CULINA PTE. LTD.; Singapore; Presencial; SGD 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Medical Insurance

Wellness plan

Staff discount

Descripción de la vacante

Culina Pte. Ltd. is seeking a Customer Service Officer in Singapore to manage customers’ orders and inquiries, ensuring accurate invoicing and smooth coordination with warehouse and delivery teams.

The role requires strong communication, attention to detail and a service-oriented mindset. 5 days a week work schedule is included with benefit offerings to support staff wellbeing.

Formación

• > GCE O' level, Diploma or equivalent.
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Responsabilidades

• Attend to customers’ orders via phone, fax, email and sales personnel.
• Process orders by generating invoices and billing documents.
• Coordinate with warehouse staff and drivers to ensure timely delivery.
• Handle and manage customer inquiries and feedback.

Conocimientos

Customer service

Communication

Attention to detail

Team player

Educación

GCE O' level / Diploma

Herramientas

CRM software

Descripción del empleo

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary:

The role of Customer Service Officer is responsible for attending to customers’ orders and inquiries and process their orders.

Job Responsibilities:

• Attend to customers’ orders through phone, fax, email and sales personnel
• Process order by generating invoices, credit & debit notes and internet billings
• Co-ordinate with warehouse admin staff and delivery drivers to ensure timely delivery to customers
• Handle and manage customer enquiries and feedback

Requirements:

• GCE 'O' level, Diploma or equivalent
• Alert, efficient, responsible, resourceful and service oriented
• Good communication skills & good attitude
• Able to work under pressure and with minimum supervision
• 5 days work week (4 week days + 1 weekend / 5 week days)

Benefits:

• Up to 18 days Annual Leave
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program