Guest Services Agent

BIDEFORD HOUSE PTE. LTD.; Singapore; On-site; SGD 26,784 - 33,480; Full time

Job summary

A leading hotel company in Singapore is seeking a Front Desk Associate to facilitate smooth check-ins and check-outs, deliver exceptional customer service, and manage administrative tasks. Candidates should have a diploma in Hotel Management or equivalent, alongside strong communication and interpersonal skills. Flexibility with shifts is required, including weekends and public holidays. Join a workplace that supports sustainability and prioritizes guest experiences.

Qualifications

• Must have a diploma in Hotel Management or equivalent.
• Exceptional interpersonal skills for guest interactions.
• Excellent communication abilities, both written and verbal.

Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handle administrative tasks.

Skills

Exceptional interpersonal skills

Excellent written and verbal communication skills

Patience and good listening skills

Education

Diploma in Hotel Management or equivalent

Tools

OPERA cloud

Job description

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.