Customer Service Officer

FASTSTREAM RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruitment firm in Singapore is seeking a candidate to manage sales support and customer service for Singapore accounts. The ideal candidate will have 5-7 years of experience in Order Management, possess strong Excel skills, and be proactive in communication. The role includes handling inquiries, managing the delivery process, and maintaining customer rapport. Candidates should demonstrate a customer-oriented mindset, effective problem-solving abilities, and a commitment to quality service.

Qualifications

• Minimum 5-7 years of Order Management experience.
• Proficient in English, both written and spoken.
• Self-motivated and confident, with effective communication skills.

Responsibilities

• Handle all sales support and customer service activities.
• Manage order-to-delivery process to ensure smooth delivery.
• Attend to inquiries regarding product availability and pricing.

Skills

Order Management experience

Excellent interaction capabilities

Proactive communication

Time management

Customer service orientation

Team collaboration

Education

Degree or Diploma in Supply Chain/Business/sales and marketing

Tools

Excel

MS Office applications

Job description

Job holder is to handle all sales support and customer service activities of assigned Singapore accounts. The position will be based in Singapore.

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges and lead time
• Work with Sales to understand and execute pricing, margin, supply, payment and any assigned customer account related issues
• Manage the order‑to‑delivery process to ensure smooth delivery, including coordination with customer, Sales, global supply team, as well as local delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and supply limitations
• Order follow‑up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned customer accounts
• Be aware of and participate in maintaining and improving organization quality and environmental management system and process and the prescribed compliance obligations
• Understand organizational significant environmental aspects and related actual or potential environmental impacts associated with the work

Must‑Have Criteria

• Full hands‑on Order Management experience (Minimum 5‑7 years)
• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiatives to solve issues and deliver results

Desirable attributes

• He/she needs to have good attitude and right expectation
• Customer service being frontline service employees, play a fundamental role in a company's assessment of service quality, his positive behaviors are highly correlated to customer overall satisfaction and influence customer perceptions of the service delivered
• Moreover, working in marine industry, ships are constantly moving yet have fixed schedule for port of call; he/she needs to have sense of urgency, respond fast, and be able to deliver 24/7 service
• He/she needs to have good time management, meticulous and methodical, be a good team player, ready to back up other team‑mate’s work anytime

Education and Experience

• Degree or Diploma holder in Supply Chain/Business/sales and marketing
• Minimum 5‑7 years relevant working experience in sales support, supply chain or customer service
• Able to handle full cycle of order fulfilment and order management
• Experience in marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self‑motivated, confidence, ability to work independently and effective in communication
• Proficient in English, both written and spoken