Customer Service Officer

RESET WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wellness facility in Singapore is seeking a Guest Experience team member to assist with check-ins, manage guest inquiries, and maintain cleanliness. The ideal candidate is friendly, detail-oriented, and has a background in customer service or hospitality. This position offers the chance to create a positive environment for guests.

Qualifications

• Friendly and responsible with positive energy.
• Detail-oriented with strong cleanliness standards.
• Prior experience in customer service, wellness, or hospitality is a plus.

Responsibilities

• Greet guests and assist with check-in.
• Maintain cleanliness and hygiene of the facility.
• Manage towel circulation and assist with maintenance tasks.

Skills

Customer service

Attention to detail

Team collaboration

Basic tech skills

Job description

Key Responsibilities

Guest Experience & Front Desk

• Greet guests warmly and assist with check-in.
• Handle guests enquiries.
• Resolve basic concerns, escalating more complex issues to the manager.

Facility monitoring & Operations

• Maintain cleanliness of location, ensure all areas are guest-ready at all times.
• Monitor and clean water features, ensuring proper hygiene, temperature, and presentation.
• Report malfunctions or safety concerns promptly.
• Assist with minor upkeep tasks as directed.
• Oversee towel circulation: distribution, collection, and laundry coordination.

What we’re looking for

• Friendly, responsible, and eager to create positive energy.
• Detail-oriented with a strong sense of cleanliness and presentation.
• Team player who communicates clearly and respectfully.
• Comfortable with basic tech.
• Able to perform light physical tasks.
• Prior experience in customer service, wellness, or hospitality is a plus.

How to Apply

Send us your resume and a short cover letter telling us why you’re a great fit for the REVA team. Email: [e-mail]