Customer Service Officer

Le Fong Building Services Pte Ltd; Singapore; On-site; SGD 21,000 - 30,000; Part time

Benefits offered by this job

Incentives

Staff Training

Flexible hours

Part-time schedule

Job summary

Le Fong Building Services Pte Ltd in Singapore seeks a part-time Customer Service Assistant. You will respond to customer requests via phone, email and CRM, provide service details and log inquiries.

You will log interactions, follow up on quotes and payments, and coordinate with sales and technical teams. The role emphasizes strong English communication, client liaison, and timely reporting. Flexible hours are offered with incentives.

Qualifications

• Excellent communication skills (verbal and written).
• Fluent in written and spoken English.
• Strong interpersonal abilities and customer-focus.
• Active listening and problem-solving capabilities.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.
• Provide client information about the services and obtain details of complaints.
• Keep records of customer interactions and transactions in the CRM system.
• Follow up sales leads and defect lists (if any).
• Arrange new appointments and defects with client and department for site inspection.
• Assist in preparation of quotations for clients.
• Follow up quotations, confirmations and payment status with clients.
• Maintain open communication with clients for unpaid invoices and inform Sales of overdue payments.
• Prepare sale and sale-related reports on a timely basis.
• Perform any other ad hoc duties as required.

Skills

Good communication

English proficiency

Interpersonal skills

Active listening

Handling pressure

Job description

Job Description & Requirements

1. Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.


2. Provide client information about the services and obtain details of complaints.


3. Keep records of customer interactions and transactions, recording details and enquiries, complaints and comments, as well as actions into the CRM system.


4. Follow up the sale leads and defect list (if any)


5. Arrange New Appointment and Defects with client and the respective department for site inspection


6. Assist in preparation of Quotation for Client


7. Follow up quotations, confirmations and payment status with client


8. Maintain open communication with clients for unpaid invoices and duly inform the Sales department when payment is overdue


9. Preparation of sale and sale-related reports on timely basis


10. Any other Ad Hoc duties

Job Requirements:

• Good communication skills


• Good command of written and spoken English.


• Good interpersonal skills


• Ability to listen and active problem-solving skills


• Able to handle pressure

Benefits

• Rate $15 - $22/hr


• Incentives


• Staff Training


• Flexible working hours


• Part time (Minimum 5 hours daily within working hours from Mon -Fri)