Customer Service Officer

LE FONG BUILDING SERVICES PTE. LTD.; Singapore; On-site; SGD 21,000 - 30,000; Part time

Benefits offered by this job

Incentives

Staff Training

Flexible working hours

Part-time

Job summary

LE FONG BUILDING SERVICES PTE. LTD. is seeking a part-time customer service-oriented individual in Singapore to respond to inquiries, document details in the CRM, and assist with quotations and follow-ups. The role involves coordinating with various departments for site inspections and ensuring timely responses to clients.

The ideal candidate will have strong English communication, interpersonal skills, and the ability to handle pressure. Flexible working hours and incentives are offered.

Qualifications

• Good communication skills
• Proficient in written and spoken English
• Strong interpersonal skills and active listening abilities
• Ability to work under pressure and manage multiple tasks

Responsibilities

• Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.
• Provide client information about the services and obtain details of complaints.
• Keep records of customer interactions and transactions in the CRM system.
• Follow up sale leads and defect lists (if any).
• Arrange new appointments and defects with client and the respective department for site inspection.
• Assist in preparation of quotations for clients.
• Follow up quotations, confirmations and payment status with clients.
• Maintain open communication with clients for unpaid invoices and inform Sales if payment is overdue.
• Prepare sale and sale-related reports on a timely basis.
• Perform any other ad hoc duties.

Skills

Good communication skills

Good command of written and spoken英语

Good interpersonal skills

Active listening and problem solving

Ability to handle pressure

Job description

Job Description & Requirements

1. Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.


2. Provide client information about the services and obtain details of complaints.


3. Keep records of customer interactions and transactions, recording details and enquiries, complaints and comments, as well as actions into the CRM system.


4. Follow up the sale leads and defect list (if any)


5. Arrange New Appointment and Defects with client and the respective department for site inspection


6. Assist in preparation of Quotation for Client


7. Follow up quotations, confirmations and payment status with client


8. Maintain open communication with clients for unpaid invoices and duly inform the Sales department when payment is overdue


9. Preparation of sale and sale-related reports on timely basis


10. Any other Ad Hoc duties

Job Requirements:

• Good communication skills


• Good command of written and spoken English.


• Good interpersonal skills


• Ability to listen and active problem-solving skills


• Able to handle pressure

Benefits

• Rate $15 - $22/hr


• Incentives


• Staff Training


• Flexible working hours


• Part time (Minimum 5 hours daily within working hours from Mon -Fri)