Customer Service Officer

PURICARE PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading service company in Singapore is seeking a Customer Service Officer. This role involves managing customer inquiries, handling shipments, and coordinating site installations. Ideal candidates should possess at least 1 year of relevant experience, be bilingual in English, and able to communicate with Chinese-speaking customers. Strong communication and negotiation skills are essential for success in this supportive role.

Qualifications

• At least 1 year of relevant working experience.
• Able to communicate with Chinese-speaking customers.

Responsibilities

• Support on all technical, operations, and logistic matters.
• Handle and liaise incoming shipment.
• Prepare quotation/Delivery order.
• Update daily jobs on CRM system.
• Follow up with Customer on site situation/installation date/demo/training.
• Coordinate on all site installation/delivery schedule.
• Any adhoc duties as per assigned.

Skills

Bilingual in English

Good communication skills

Negotiation skills

Proficient in MS office applications

Ability to work independently

Able to handle pressure

Education

ITE or diploma in Engineering Discipline

Job description

Customer Service Officer

(Position 1)

Responsibilities

• Support on all technical, operations, and logistic matters
• Handle and liaise incoming shipment
• Prepare quotation/Delivery order
• Update daily jobs on CRM system
• Follow up with Customer on site situation/installation date/demo/training
• Coordinate on all site installation/delivery schedule
• Any adhoc duties as per assigned

(Position 2)

Responsibilities

• In Charge of all contracts and liaise with customers
• Reply emails and answer phone calls for customers enquiries
• Schedule daily jobs
• Update daily jobs on CRM system
• Work closely with technical team
• Any adhoc duties as per assigned

Requirement

• Min ITE or diploma in Engineering Discipline
• At least 1 year of relevant working experience
• Bilingual in English
• Able to communicate with Chinese-speaking customers
• Proficient in MS office applications
• Good communication and negotiation skills
• Posses initiative and able to work independently with minimal supervision
• Able to work under pressure and meet tight deadlines

Interested candidate may email your resume to: [e-mail] or whatsapp to: 96518935