Customer Service Executive

MDR LIMITED; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

MDR LIMITED in Singapore seeks a customer service oriented outlet associate to deliver a warm, professional service, welcome customers, and accurately register repair jobs in our service system.

You will explain repair processes, pricing, warranty, manage expectations, coordinate with technicians, handle payments and PDPA compliant records, and contribute to KPI targets.

Qualifications

• Minimum GCE N/O Level, NITEC, Diploma or equivalent.
• Experience in customer service is an advantage.
• Excellent communication and interpersonal skills.
• Comfortable using computers and learning new systems.
• Able to work retail hours of 6 days per week, including weekends and public holidays.

Responsibilities

• Welcome customers and provide a warm, professional service experience.
• Assess customer enquiries and register repair jobs accurately in the service system.
• Explain repair processes, warranty coverage, pricing, and turnaround time clearly.
• Manage customer expectations through effective communication and service updates.
• Coordinate with technicians on repair status and collection readiness.
• Handle payments, invoicing, and collection of repaired devices.
• Perform basic device checks and follow service SOPs.
• Maintain accurate customer records while ensuring PDPA compliance.
• Resolve customer concerns professionally and escal(ate)
• Contribute to outlet KPI targets including customer satisfaction, productivity, and job accuracy.

Skills

Communication skills

Interpersonal skills

Problem solving

Teamwork

Computer literacy

Education

GCE N/O or equivalent (N/O/NITEC/Diploma)

Job description

Key Responsibilities

• Welcome customers and provide a warm, professional service experience
• Assess customer enquiries and register repair jobs accurately in the service system
• Explain repair processes, warranty coverage, pricing, and turnaround time clearly
• Manage customer expectations through effective communication and service updates
• Coordinate with technicians on repair status and collection readiness
• Handle payments, invoicing, and collection of repaired devices
• Perform basic device checks and follow service SOPs
• Maintain accurate customer records while ensuring PDPA compliance
• Resolve customer concerns professionally and escal
• Contribute to outlet KPI targets including customer satisfaction, productivity, and job accuracy
  

Requirements

• Minimum GCE N/O Level, NITEC, Diploma or equivalent
• Prior experience in customer service, retail, hospitality, or service centres is an advantage
• Excellent communication and interpersonal skills
• Comfortable using computers and learning new systems
• Able to work retail hours of 6 days per week, including weekends and public holidays
• Positive attitude with strong problem-solving and teamwork skills