Customer Service Officer

BEST WORLD LIFESTYLE (S) PTE. LTD.; Singapore; On-site; SGD 18,000 - 24,000; Full time

Job summary

BEST WORLD LIFESTYLE (S) PTE. LTD. in Singapore seeks a customer service oriented associate to assist customers in person and over the phone, handle enquiries, purchases, and generate invoices at the service counter.

The role requires proficiency in English and Mandarin, stock checks, POS system operations, and a willingness to work on weekends on shift rosters including Saturdays and Sundays, with coaching and on‑the‑job training.

Qualifications

• Minimum GCE O Level or equivalent qualification.
• At least 1 year of working experience in any industry; customer service or retail experience is an advantage.
• Proficient in English and Mandarin to liaise with Mandarin-speaking members and customers.

Responsibilities

• Provide customer service through in-person and telephone interactions, assisting with enquiries, purchases, and general transactions.
• Handle membership registrations and respond to membership-related enquiries.
• Process sales transactions accurately and issue invoices at the service counter.
• Attend to customer and member enquiries, feedback, complaints, and requests promptly and professionally.
• Assist members/customers with self-collection orders.
• Coordinate and follow up on return and repair process for faulty product (Equipment).
• Perform daily stock counts and reconcile with system records.
• Receive incoming stock and replenish inventory as needed.
• Perform ad hoc duties including off-site events and activities.
• Work on a shift roster, including weekends, based on operational requirements.

Skills

Customer service

Retail experience

Mandarin

Education

GCE O Level

Tools

POS systems

Job description

Job Responsibilities

• Provide customer service through in-person and telephone interactions, assisting with enquiries, purchases, and general transactions.
• Handle membership registrations and respond to membership-related enquiries.
• Process sales transactions accurately and issue invoices at the service counter.
• Attend to customer and member enquiries, feedback, complaints, and requests promptly and professionally.
• Assist members / customers with self-collection orders.
• Coordinate and follow up with customers and the Service Centre on the end-to-end return and repair process for faulty product (Equipment).
• Perform daily stock counts at the beginning and end of each day to ensure physical inventory matches system records.
• Perform investigation in event of any stock discrepancies.
• Receive incoming stock, verify quantities against delivery documents, and replenish inventory by organising products on designated shelves.
• Perform ad hoc duties as assigned, including providing operational support for off-site events and activities.
• Work on a shift roster, including weekends, based on operational requirements.

Requirements

• Minimum GCE O Level or equivalent qualification.
• At least 1 year of working experience in any industry. Customer service or retail experience is an advantage.
• Proficient in English and Mandarin ; to liaise and effectively communicate with Mandarin-speaking members and customers.
• Computer literate and comfortable using point-of-sale systems.
• Willing to work on a shift schedule, including Saturdays and Sundays.
• Customer service-oriented with strong interpersonal and communication skills.
• Positive attitude, willing to learn, and receptive to coaching and on-the-job training.