CUSTOMER SERVICE OFFICER [PPS2-001-10]

EQUE PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

EQUE PTE. LTD. in Singapore seeks a friendly Customer Service Executive to be the first point of contact across phone, email, chat and digital channels. You will log, resolve, and log CRM entries while maintaining high service standards and accuracy in transactions and bookings.

The role requires a Diploma or higher, strong communication and problem-solving skills, and the ability to thrive in a fast-paced service environment. Training and growth opportunities are provided.

Qualifications

• Minimum Diploma and above.
• Cheerful, patient, and genuinely customer-oriented.
• Strong communication and problem-solving skills.
• Comfortable handling calls or live chat systems.
• Able to perform well in a fast-paced service environment.

Responsibilities

• Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels
• Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations
• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care
• Process transactions, bookings, and service requests accurately and with a strong eye for detail
• Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships
• Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context
• Maintain accurate CRM records, customer interaction logs, and service documentation at all times
• Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards

Skills

Customer service

Communication

Problem-solving

Live chat

Phone handling

Education

Diploma or higher

Tools

CRM software

Job description

Key Responsibilities:

• Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels


• Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations


• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care


• Process transactions, bookings, and service requests accurately and with a strong eye for detail


• Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships


• Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context


• Maintain accurate CRM records, customer interaction logs, and service documentation at all times


• Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards

Requirements:

• Minimum Diploma and above


• Cheerful, patient, and genuinely customer-oriented


• Strong communication and problem-solving skills


• Comfortable handling calls or live chat systems


• Able to perform well in a fast-paced service environment

EA License Number: 22C1278

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