Bilingual Customer Service Officer (Mandarin/English)

TDCX TALENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

TDCX TALENT SOLUTIONS PTE. LTD. is seeking a Customer Service Officer to handle inquiries across channels, assist with escalations, and support operational improvements.

The role emphasizes clear communication, adherence to procedures, and a customer-centric approach in a fast-paced environment. The position requires a minimum GCE A Level and bilingual ability in English and Mandarin, with training provided.

Qualifications

• Minimum GCE 'A' Level certification.
• Fluency in English and Mandarin required.
• No prior experience needed; training provided.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and other channels to provide accurate information.
• Resolve escalated customer issues following procedures and guidelines.
• Deliver clear and accurate information to exceed customer satisfaction standards.
• Identify opportunities to improve processes and enhance the overall customer experience.
• Collaborate with team on general operational support and cross-agency initiatives as needed.
• Manage difficult customer interactions patiently and professionally under pressure.
• Navigate multiple computer systems and software, including proficiency in MS Office, to support customer service tasks.

Skills

Bilingual English-Mandarin

Strong verbal communication

Active listening

Phone etiquette

Education

GCE A Level

Job description

TDCX TALENT SOLUTIONS PTE. LTD. is seeking a Customer Service Officer to handle inquiries across channels, assist with escalations, and support operational improvements.

The role emphasizes clear communication, adherence to procedures, and a customer-centric approach in a fast-paced environment. The position requires a minimum GCE A Level and bilingual ability in English and Mandarin, with training provided.