Call Centre Officer

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a customer service-oriented professional to promptly respond to inquiries via email and phone, provide accurate information, and resolve issues with professionalism.

The role involves following up on requests, maintaining records, and escalating complex cases when needed. The position requires good communication skills, basic MS Office proficiency, and the ability to work independently or as part of a team to deliver a positive customer experience while

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or call centre is a plus.
• Proficient in Microsoft Office applications.
• Positive attitude with strong problem-solving abilities.
• Able to work independently and as part of a team.

Responsibilities

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Skills

Communication

Verbal and written

Teamwork

Problem-solving

Independence

Customer service basics

Education

Minimum GCE 'N'/'O' Level, NITEC, Diploma

Tools

Microsoft Office

Job description

Job Responsibilities

• Respond promptly to customer enquiries via email and phone calls.


• Provide accurate information and resolve customer issues professionally.


• Follow up on customer requests and ensure timely resolution.


• Maintain accurate customer records and update internal systems.


• Escalate complex cases to the relevant departments when necessary.


• Deliver a positive customer experience while meeting service standards.


• Perform general administrative and customer support duties.

Requirements

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.


• Prior customer service or call centre experience is an advantage.


• Good verbal and written communication skills.


• Proficient in Microsoft Office applications.


• Positive attitude with strong problem-solving skills.


• Able to work independently and as part of a team.