Call Centre Officer - Office Hours

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

SCIENTEC CONSULTING PTE. LTD. in Singapore is seeking a Call Centre Executive to be the first point of contact for customers calling in. You will handle inquiries, troubleshoot issues, and deliver timely, accurate solutions with a professional and friendly approach.

You will maintain customer records in the CRM, reference internal knowledge bases, and work toward meeting targets for call handling time, quality scores, and customer satisfaction. Singaporeans only; appointment process confidential.

Qualifications

• Minimum GCE O-Level, Diploma, or equivalent.
• Singaporeans Only.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Listen actively to understand customer needs and provide accurate responses.
• Resolve enquiries at first point of contact where possible.
• Update customer records in the CRM after interactions.
• Reference knowledge bases and SOPs to ensure consistent responses.
• Meet targets for call handling time, quality scores, and CSAT.
• Collaborate with team to flag recurring issues and improve service.

Skills

Customer service

Call handling

Active listening

Problem solving

Education

GCE O-Level

Diploma

Tools

CRM

Knowledge bases

Job description

About the Role

We are looking for a customer-focused and composed Call Centre Executive to join a fast-paced contact centre team. You will be the first point of contact for customers reaching out via phone — handling enquiries, troubleshooting issues, and delivering timely, accurate solutions with a professional and friendly approach.

What You Will Do

• Handle inbound customer calls professionally, efficiently, and with a solutions-first mindset
• Listen actively to understand customer needs and provide accurate, helpful responses
• Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately
• Update and maintain customer records accurately in the CRM system after each interaction
• Reference internal knowledge bases and standard operating procedures to ensure consistent and correct responses
• Meet individual performance targets including call handling time, quality scores, and customer satisfaction ratings
• Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements

What We Are Looking For

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only

All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted.