Customer Service Officer

MOVA AUTOMOTIVE PTE LTD; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

MOVA Automotive PTE LTD is seeking a diligent administrative assistant to support customer service and workshop membership operations in Singapore. The role involves handling phone inquiries, data entry, and maintaining customer records, as well as preparing quotations and invoices.

Applicants should have at least GCE O' Level, strong MS Office skills, and excellent communication abilities. Ability to work independently and as part of a team is essential, with prior customer service or admin

Qualifications

• Minimum GCE 'O' Level or equivalent qualification.
• Proficient in Microsoft Office, especially Microsoft Excel and Word.
• Good communication and interpersonal skills.

Responsibilities

• Assist in answering incoming phone calls and handling customer enquiries.
• Perform data entry and maintain accurate customer records.
• Follow up with customers regarding workshop membership registration, renewal, and related matters.
• Liaise with customers on workshop membership enquiries, updates, and services.
• Prepare and issue quotations and invoices to customers.
• Provide administrative support to ensure the smooth daily operations of the company.
• Perform any other ad hoc administrative duties as assigned by the Manager.

Skills

Phone handling

Customer service

Data entry

Communication

Interpersonal skills

Teamwork

Education

GCE O' Level

Tools

Microsoft Excel

Microsoft Word

Job description

Responsibilies:

• Assist in answering incoming phone calls and handling customer enquiries.
• Perform data entry and maintain accurate customer records.
• Follow up with customers regarding workshop membership registration, renewal, and related matters.
• Liaise with customers on workshop membership enquiries, updates, and services.
• Prepare and issue quotations and invoices to customers.
• Provide administrative support to ensure the smooth daily operations of the company.
• Perform any other ad hoc administrative duties as assigned by the Manager.

Requirements:

• Minimum GCE 'O' Level or equivalent qualification.
• Proficient in Microsoft Office, especially Microsoft Excel and Word.
• Good communication and interpersonal skills.
• Able to communicate effectively with customers over the phone and through written communication.
• Meticulous, organised, and able to perform data entry accurately.
• Good customer service attitude with a positive and responsible working attitude.
• Able to work independently and as part of a team.
• Previous experience in customer service or administrative support is an advantage.
• Experience in the automotive industry or workshop membership administration would be an added advantage.