Customer Service Officer

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED in Singapore is seeking a dedicated Customer Service Officer to join our busy clinic. You will welcome patients, manage the front desk, and guide visitors through registration and consultation with warmth and professionalism.

You will coordinate appointments, handle data entry and patient records, respond to inquiries via phone, WhatsApp, and email, and support daily operations.

Qualifications

• 2–3 years of experience in operations or clinic management.
• GCE O' Level or Diploma in Healthcare or Business Administration.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Greet patients and manage front desk in a warm, professional manner.
• Coordinate appointments and patient flow to minimize waiting times.
• Handle registration, data entry, and maintain patient records.
• Respond to inquiries via phone, WhatsApp, and email.
• Support clinic operations and cross-deploy to neighbouring clinics when needed.

Skills

Communication skills

Problem-solving

Organizational skills

Education

GCE O Level or Diploma in Healthcare or Business Administration

Job description

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

• Patient Reception & Front Desk Management
• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly
• Appointment & Patient Coordination
• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary
• Administrative & Operational Support
• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies
• Customer Service & Patient Experience
• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary
• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2-3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE 'O' Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.