Customer Service Officer

VLIFE (USQ) PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

VLIFE (USQ) PTE. LTD. in Singapore is seeking a dedicated Customer Service Officer to join our clinic. You will greet patients, manage front desk operations, and guide them through registration and consultation processes.

In this role, you will handle appointment scheduling, coordinate patient flow, and respond to inquiries via phone, WhatsApp, email and walk-ins. You’ll maintain records and protect patient confidentiality.

Qualifications

• GCE 'O' Level or Diploma in Healthcare or Business Administration.
• Excellent communication, problem-solving, and organisational skills.
• Willingness to support neighbouring clinics and work shifts including weekends and evenings.

Responsibilities

• Greet and attend to patients, visitors, and walk-ins in a warm, professional manner.
• Manage appointment scheduling, confirmations, resumptions, and cancellations.
• Register patients and maintain accurate records with confidentiality.
• Respond to inquiries via phone, WhatsApp, email, and walk-ins, and explain services and promotions.
• Coordinate patient flow to minimize waiting time and ensure smooth operations.

Skills

Communication

Problem solving

Organisational skills

Customer service

Patient experience

Education

GCE 'O' Level or Diploma in Healthcare or Business Administration

Job description

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walkins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary

• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2-3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE 'O' Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organisational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.