Senior Officer – Corporate Client Services

Just Recruit Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Just Recruit Singapore Pte Ltd on behalf of a leading bank in Singapore seeks a Corporate Banking Customer Service professional to manage enquiries, process transactions, resolve issues, and educate clients on products and channels while ensuring compliance and operational efficiency.

You will handle calls, emails, and digital communications for corporate customers, maintain data confidentiality, and strive to meet productivity and service targets while staying informed about industry

Qualifications

• Local Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre operations is an advantage
• Strong customer-centric mindset with a commitment to service excellence
• Excellent verbal and written communication skills
• Good analytical and problem-solving abilities
• Proficient in Microsoft Office applications

Responsibilities

• Deliver high-quality service to corporate customers through calls, emails, written correspondence, and digital channels to ensure customer satisfaction
• Respond accurately to customer enquiries within required service turnaround times to maintain service standards
• Process customer requests and transactions following bank policies, procedures, and service standards to ensure compliance and accuracy
• Resolve customer issues and complaints efficiently by documenting and following up to achieve timely resolution
• Maintain customer confidentiality and adhere to all regulatory, compliance, and internal control requirements to protect customer data
• Educate customers on banking products, services, and self-service channels to enhance customer knowledge and usage
• Utilize banking systems and tools effectively to support daily operations and improve service delivery
• Meet productivity, quality, and service level targets to contribute to team and organizational goals
• Participate in training programs to maintain up-to-date knowledge of banking products, services, and procedures for continuous improvement
• Stay informed of industry developments and competitor offerings to provide relevant information to customers and support business competitiveness

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Education

Local Diploma or Degree

Tools

Microsoft Office

Job description

Company Overview

A leading bank in Singapore with a strong presence across Asia, providing a comprehensive range of banking services to individual and corporate customers.

Job Summary

Provide high-quality service to corporate banking customers by managing enquiries, processing transactions, resolving issues, and educating clients on products and channels while ensuring compliance and operational efficiency.

Responsibilities

• Deliver high-quality service to corporate customers through calls, emails, written correspondence, and digital channels to ensure customer satisfaction




• Respond accurately to customer enquiries within required service turnaround times to maintain service standards




• Process customer requests and transactions following bank policies, procedures, and service standards to ensure compliance and accuracy




• Resolve customer issues and complaints efficiently by documenting and following up to achieve timely resolution




• Maintain customer confidentiality and adhere to all regulatory, compliance, and internal control requirements to protect customer data




• Educate customers on banking products, services, and self-service channels to enhance customer knowledge and usage




• Utilize banking systems and tools effectively to support daily operations and improve service delivery




• Meet productivity, quality, and service level targets to contribute to team and organizational goals




• Participate in training programs to maintain up-to-date knowledge of banking products, services, and procedures for continuous improvement




• Stay informed of industry developments and competitor offerings to provide relevant information to customers and support business competitiveness

Preferred competencies and qualifications

• Local Diploma or Degree in any discipline




• Experience in banking, customer service, or contact centre operations is an advantage




• Strong customer-centric mindset with a commitment to service excellence




• Excellent verbal and written communication skills




• Good analytical and problem-solving abilities




• Proficient in Microsoft Office applications