Senior Officer Corporate Client Services

just recruit singapore pte. ltd.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

just recruit singapore pte. ltd. (Singapore) seeks a corporate banking customer service professional to handle enquiries, process transactions, resolve issues, and educate clients on products and channels. The role emphasizes compliance, data security, and efficient service delivery.

You will engage via calls, emails, and digital channels, maintain service standards, and contribute to team goals by meeting productivity and quality targets while staying updated on products and procedures.

Qualifications

• Diploma or degree in any discipline is preferred.
• Experience in banking or customer service is advantageous.
• Strong communication and service orientation are essential.

Responsibilities

• Deliver high-quality service to corporate customers through calls, emails, and digital channels.
• Respond to enquiries within service turnaround times to maintain standards.
• Process customer requests and transactions following bank policies for accuracy.
• Resolve issues and complaints with timely follow-up and documentation.
• Educate customers on banking products and self-service channels.
• Maintain confidentiality and comply with regulatory requirements.
• Utilize banking systems to support daily operations and improve service.
• Meet productivity, quality, and service level targets.
• Participate in training to stay updated on products and procedures.

Skills

Excellent verbal and written comms

Customer-centric mindset

Analytical and problem-solving

MS Office proficiency

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

Company Overview

A leading bank in Singapore with a strong presence across Asia, providing a comprehensive range of banking services to individual and corporate customers.

Job Summary

Provide high-quality service to corporate banking customers by managing enquiries, processing transactions, resolving issues, and educating clients on products and channels while ensuring compliance and operational efficiency.

Responsibilities

• Deliver high-quality service to corporate customers through calls, emails, written correspondence, and digital channels to ensure customer satisfaction
• Respond accurately to customer enquiries within required service turnaround times to maintain service standards
• Process customer requests and transactions following bank policies, procedures, and service standards to ensure compliance and accuracy
• Resolve customer issues and complaints efficiently by documenting and following up to achieve timely resolution
• Maintain customer confidentiality and adhere to all regulatory, compliance, and internal control requirements to protect customer data
• Educate customers on banking products, services, and self-service channels to enhance customer knowledge and usage
• Utilize banking systems and tools effectively to support daily operations and improve service delivery
• Meet productivity, quality, and service level targets to contribute to team and organizational goals
• Participate in training programs to maintain up-to-date knowledge of banking products, services, and procedures for continuous improvement
• Stay informed of industry developments and competitor offerings to provide relevant information to customers and support business competitiveness

Preferred competencies and qualifications

• Diploma or Degree in any discipline
• Experience in banking, customer service, or contact centre operations is an advantage
• Strong customer-centric mindset with a commitment to service excellence
• Excellent verbal and written communication skills
• Good analytical and problem-solving abilities
• Proficient in Microsoft Office applications