Customer Service Officer

IGOLF ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading golf academy in Singapore is seeking a Customer Service Officer to enhance customer experiences by liaising with clients for golf lessons and managing schedules. The candidate will promote various golf programs and assist in coordinating corporate events. Strong communication and organizational skills are essential, along with a diploma or equivalent. This role offers growth in a vibrant environment geared towards client satisfaction and upselling opportunities.

Qualifications

• Experience in customer service, sales, or hospitality is preferred.
• Prior experience in sports, golf, or lifestyle-related industries is an advantage.
• Strong communication skills and customer-oriented mindset are essential.

Responsibilities

• Serve as the primary point of contact for customers regarding golf lessons.
• Coordinate golf lesson schedules and manage client interactions.
• Promote and introduce golf programs to clients and manage corporate inquiries.
• Assist in organizing golf-related corporate events and activities.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Education

Diploma or equivalent

Tools

Microsoft Office

Customer management systems

Job description

Department: Golf Academy Operations
Location: 511 Upper Jurong Road
Employment Type: Full-time

Job Summary

The Customer Service Officer plays a key role in delivering an excellent customer experience at iGolf Academy. This role is responsible for liaising with clients on golf lesson scheduling, coordinating with appointed coaches, introducing golf programs and packages, handling corporate sales and events, and providing after-sales support to ensure long-term client satisfaction.

Key Responsibilities

Customer Service & Client Liaison

• Serve as the primary point of contact for customers regarding golf lessons, programs, and academy-related enquiries.

• Coordinate and manage golf lesson schedules between clients and appointed coaches.

• Follow up with clients on lesson attendance, progress, and feedback to ensure a positive learning experience.

• Handle walk-in, phone, email, and online enquiries professionally and promptly.

Sales & Program Promotion

• Introduce and promote golf programs, lesson packages, and academy services to individual and corporate clients.

• Provide clear information on pricing, schedules, and program benefits to support sales conversion.

• Handle corporate sales enquiries, quotations, and follow-ups.

• Support upselling and cross-selling opportunities based on client needs.

Corporate Events & Activities

• Assist in organizing and coordinating golf-related corporate events, clinics, and team-building activities.

• Liaise with corporate clients, coaches, and internal teams to ensure smooth event execution.

• Support event logistics, registrations, and post-event follow-ups.

After-Sales & Administration

• Provide after-sales service, including follow-up on customer satisfaction and renewal of packages.

• Maintain accurate customer records, schedules, and sales data in the system.

• Prepare basic reports on customer feedback, sales performance, and event outcomes when required.

• Support general administrative duties related to academy operations.

Requirements & Qualifications

• Diploma or equivalent; experience in customer service, sales, or hospitality is preferred.

• Prior experience in sports, golf, or lifestyle-related industries is an advantage.

• Strong interpersonal and communication skills with a customer-oriented mindset.

• Well-organized, detail-oriented, and able to manage multiple schedules and tasks.

• Comfortable with basic sales targets and corporate client engagement.

• Proficient in Microsoft Office and/or customer management systems.

• Able to work on weekends, public holidays, or during events as required.

Personal Attributes

• Friendly, professional, and service-driven attitude

• Proactive and solution-oriented

• Team player with the ability to work independently

• Passion or interest in golf or sports is a plus