Customer Service Manager: Lead, Transform & Grow Accounts

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 47,000; Full time

Benefits offered by this job

Sign-on Bonus

Phone Reimbursement

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is hiring a Customer Service Manager to lead and develop the service team in Singapore. The role emphasizes coaching, client handling, and process optimization in a fast-paced environment.

You will oversee sales lead management, proposals and invoicing workflows, and drive digital transformation while ensuring high service standards and client satisfaction. A strong supervisory background is essential.

Qualifications

• Must have a Bachelor’s degree in business-related field.
• At least 2 years in a customer service supervisory role.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt resolution of inquiries and escalations.
• Maintain filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
• Prepare and generate monthly performance and operational reports.
• Monitor SOP adherence and propose updates where needed.
• Establish KPIs to drive satisfaction, retention, and performance.

Skills

Leadership

People management

Customer service

Communication

Education

Bachelor’s Degree in Business Administration, Management Studies, or a related field

2+ years in Customer Service Supervisory role

Job description

THE SUPREME HR ADVISORY PTE. LTD. is hiring a Customer Service Manager to lead and develop the service team in Singapore. The role emphasizes coaching, client handling, and process optimization in a fast-paced environment.

You will oversee sales lead management, proposals and invoicing workflows, and drive digital transformation while ensuring high service standards and client satisfaction. A strong supervisory background is essential.