Customer Service Manager | Lead, Transform & Deliver

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 47,000; Full time

Benefits offered by this job

Phone reimbursement

Sign-on bonus (T&C apply)

Transport allowance

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Customer Service Manager to lead the Tuas-based team and drive service excellence across the organization.

The role operates Monday to Friday, 8am to 5pm, with a basic salary of SGD 4,000–4,200 plus a phone reimbursement up to SGD 60 and a sign-on bonus (T&C apply). A company transport allowance is provided for candidates who drive to work. The successful candidate will lead a customer service team, manage major accounts, and drive process

Qualifications

• Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years in Customer Service Supervisory role.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Skills

Leadership

Customer service

Coaching

Team management

Education

Bachelor’s Degree in Business Administration or related field

Job description

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Customer Service Manager to lead the Tuas-based team and drive service excellence across the organization.

The role operates Monday to Friday, 8am to 5pm, with a basic salary of SGD 4,000–4,200 plus a phone reimbursement up to SGD 60 and a sign-on bonus (T&C apply). A company transport allowance is provided for candidates who drive to work. The successful candidate will lead a customer service team, manage major accounts, and drive process