Customer Service Supervisor | North Singapore

Kerry Consulting; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Kerry Consulting is seeking a Customer Service Supervisor based in Singapore to lead a small team while directly handling critical customer service, order management and service excellence across APAC. You will coordinate with Sales, Logistics, Planning, Regulatory and Finance to ensure seamless operations and high customer satisfaction.

Ideal candidates have a Bachelor's degree in Business and at least 2 years of people management experience, with strong ERP/Salesforce or CRM exposure.

Qualifications

• Bachelor's degree in Business or a related discipline.
• At least 2 years of people management experience.
• Experience in customer service, sales support or order-to-cash.
• Comfort leading a small team while handling operations.
• ERP experience; Salesforce or similar CRM is advantageous.

Responsibilities

• Lead a small Singapore-based team while remaining hands-on in daily customer service operations.
• Manage order entry and processing for key APAC accounts.
• Respond to customer inquiries and resolve order, delivery, billing and service issues tactfully.
• Coordinate with Sales, Logistics, Planning, Regulatory and Finance teams across Singapore and the region.
• Coach team members, monitor service standards and performance, and support training and development.

Skills

People management

ERP systems

CRM exposure

Stakeholder management

Education

Bachelor's degree in Business

Tools

Salesforce

ERP systems

Job description

An established global organisation is seeking a Customer Service Supervisor based in Singapore. This hands-on leadership position supports customers across APAC and combines team supervision with direct responsibility for customer service, order management and service excellence.

Responsibilities

In this role, you will lead a small team based in Singapore team while remaining hands-on in daily customer service operations. You will manage order entry and processing for key accounts across APAC, respond to customer enquiries, and resolve order, delivery, billing and service issues tactfully and effectively. You will coordinate closely with Sales, Logistics, Planning, Regulatory and Finance teams across Singapore and the region. As the team lead, you will coach team members, monitor service standards and performance, support training and development, and identify opportunities to improve workflows and customer experience.

Requirements

Ideally, you have a Bachelor's Degree in Business or a related discipline, with at least 2 years of people management experience. Relevant customer service, sales support or order-to-cash experience is required. You must be comfortable leading a small team while personally handling operational responsibilities. Strong customer orientation, tactful communication, conflict resolution and stakeholder management skills are essential. Experience with ERP systems is required, while Salesforce or similar CRM exposure is advantageous. You should be comfortable supporting customers and stakeholders across different APAC markets.