Customer Service Manager: Lead Team, Elevate Service

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 47,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Transport Provided

Job summary

EA RECRUITMENT PTE. LTD. is seeking a Customer Service Team Leader to guide a high-performing team in delivering outstanding service from Tuas.

The role requires coaching, mentoring, and effective management of sales leads, proposals, and invoicing processes to ensure client satisfaction. You will oversee daily operations, drive digital transformation, and manage major accounts while coordinating with cross-functional teams to meet service levels and performance targets.

Qualifications

• Bachelor's degree in business admin or related field.
• At least 2 years of customer service experience.
• Experience leading a service team preferred.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt resolution of inquiries, issues, complaints and escalations.
• Maintain filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationships.

Skills

Team leadership

Customer service management

Coaching

Education

Bachelor's degree in Business Administration or related field

Job description

EA RECRUITMENT PTE. LTD. is seeking a Customer Service Team Leader to guide a high-performing team in delivering outstanding service from Tuas.

The role requires coaching, mentoring, and effective management of sales leads, proposals, and invoicing processes to ensure client satisfaction. You will oversee daily operations, drive digital transformation, and manage major accounts while coordinating with cross-functional teams to meet service levels and performance targets.