Singapore-based Customer Service Leader – Growth & Operations

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 47,000; Full time

Benefits offered by this job

Handphone reimbursement (up to $60)

Transport allowance

Sign-on bonus (T&C)

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Customer Service Manager in Singapore. The role involves leading a customer service team, ensuring service excellence, managing sales leads, invoicing procedures, and daily operations.

The position includes a 5-day work week from 8am to 5pm, with a basic salary of SGD 4000 to 4200 plus a mobile phone reimbursement and a sign-on bonus (T&C apply). Candidates should hold a Bachelor’s degree in Business Administration or related field and have at least 2

Qualifications

• Bachelor’s degree in Business Administration, Management Studies or related field.
• At least 2 years in a customer service supervisory role.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews and relationship building.

Skills

Leadership

Coaching

Customer service

Team supervision

People management

Education

Bachelor’s degree in Business Administration or related field

Job description

The Supreme HR Advisory Pte Ltd is seeking a Customer Service Manager in Singapore. The role involves leading a customer service team, ensuring service excellence, managing sales leads, invoicing procedures, and daily operations.

The position includes a 5-day work week from 8am to 5pm, with a basic salary of SGD 4000 to 4200 plus a mobile phone reimbursement and a sign-on bonus (T&C apply). Candidates should hold a Bachelor’s degree in Business Administration or related field and have at least 2