Operations Lead: Client Solutions & Service Delivery

RECRUIT EXPRESS SERVICES PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

RECRUIT EXPRESS SERVICES PTE. LTD. in Singapore is seeking an experienced Account Manager to manage assigned client accounts, ensuring KPIs and SLAs are met within budget. You will liaise with customers and ground staff to smooth daily operations.

As the lead for small teams, you will drive SOPs, report progress, handle client billing, and act as the escalation point for service delivery issues, building strong client relationships through regular engagements.

Qualifications

• Experience handling client accounts to meet KPIs and SLAs.
• Strong customer service orientation with supervisory exposure.
• Ability to liaise with customers and ground staff for operations.
• Track record of driving SOPs and process compliance.
• Experience in client reporting and billing processes.

Responsibilities

• Oversee assigned accounts to meet KPIs and SLAs within budget.
• Coordinate with customers and ground staff on daily operations.
• Escalate service delivery issues as the primary point of contact.
• Lead small teams to meet SLAs and KPIs within approved budgets.
• Establish SOPs and ensure compliance; provide monthly progress reports.

Skills

MS Office

Customer service

Supervisory experience

Team management

Relationship management

Job description

RECRUIT EXPRESS SERVICES PTE. LTD. in Singapore is seeking an experienced Account Manager to manage assigned client accounts, ensuring KPIs and SLAs are met within budget. You will liaise with customers and ground staff to smooth daily operations.

As the lead for small teams, you will drive SOPs, report progress, handle client billing, and act as the escalation point for service delivery issues, building strong client relationships through regular engagements.