Customer Service Manager: Lead Teams to Service Excellence

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Singapore is seeking a Customer Service Manager to lead and mentor the customer service team. Responsibilities include overseeing operations, managing client accounts, and preparing performance reports. The ideal candidate should have a Bachelor's degree in Business Administration and at least 2 years in a supervisory role. This position offers a competitive salary and benefits including transport allowance and sign-on bonus.

Benefits

Transport allowance ($800)

Handphone reimbursement (capped at $60)

Sign-on bonus

Qualifications

• At least 2 years in Customer Service Supervisory role.
• Proficiency in generating proposals and service engagement forms.
• Experience in managing major client accounts.

Responsibilities

• Lead, coach, and mentor a customer service team.
• Prepare monthly performance reports.
• Collaborate with Business Development team for service alignment.

Skills

Team leadership

Customer service management

Analytical skills

Effective communication

Education

Bachelor's Degree in Business Administration

Job description

A leading HR consultancy in Singapore is seeking a Customer Service Manager to lead and mentor the customer service team. Responsibilities include overseeing operations, managing client accounts, and preparing performance reports. The ideal candidate should have a Bachelor's degree in Business Administration and at least 2 years in a supervisory role. This position offers a competitive salary and benefits including transport allowance and sign-on bonus.