Customer Experience Specialist - Flexible Hours & Growth

TDCX Group; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class workspaces

Recognition programs

Career growth

Positive culture

Public transport access

Flexible work

Mentoring

Global awards

Job summary

TDCX, Singapore-headquartered, delivers CX solutions across industries with global reach. The company focuses on customer experience, digital marketing services, and content moderation, supported by a strong training culture and global offices.

Join a leading BPO player that values innovation, professional growth, and a positive work environment. The team emphasizes excellence, collaboration, and strategic problem-solving to enable client success.

Qualifications

• Bachelor level or higher education is preferred but a Diploma or Degree is required.
• Strong communication and interpersonal skills are essential.
• Ability to multi-task and adapt to new systems and processes.

Responsibilities

• Provide excellent customer support via all channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first-contact resolution and effective follow-up with partners and internal teams.
• Give constructive feedback to improve tools, resources, procedures and guidelines.

Skills

Communication

Multi-tasking

Customer service

English proficiency

Education

Diploma or degree

Job description

TDCX, Singapore-headquartered, delivers CX solutions across industries with global reach. The company focuses on customer experience, digital marketing services, and content moderation, supported by a strong training culture and global offices.

Join a leading BPO player that values innovation, professional growth, and a positive work environment. The team emphasizes excellence, collaboration, and strategic problem-solving to enable client success.