[0580] Customer Service Coordinator [Education/ Enrichment Centre] - 5 days/ $2.8k

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a multi-tasking Centre Administrative Assistant to support customer service, administration and teachers’ support at our Singapore centres in Tampines and Hougang/Ang Mo Kio.

Weekday hours with some weekend shifts; salary range $2,200–$2,800 monthly. Diploma required; relevant customer service experience preferred. Proficiency in Word, Excel and Google Drive is essential for daily operations.

Qualifications

• Diploma required.
• Relevant customer service experience preferred.
• Proficient with Microsoft Word, Excel and Google Drive; computer literacy essential.

Responsibilities

• Attend to walk-in customers and parents, respond to calls, WhatsApp messages and emails promptly and professionally.
• Handle registration, requests to change courses/time slots, and termination of courses.
• Assist with invoices, reminders for late payments, petty cash and daily collection reports.
• Support teachers with photocopying, material preparation, attendance and file checks.

Skills

Customer service

Administration

Communication

Education

Diploma

Tools

Microsoft Word

Excel

Google Drive

Job description

Working Days: 5 days work week
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - $2800
Location:

• 1x -Tampines/Marine parade
• 1x -Hougang/Ang mo kio

Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job Requirement:

• MinimumDiploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy