Customer Service Executive (Telemarketer)

EIG Dermal Wellness (S) Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

EIG Dermal Wellness (S) Pte Ltd is hiring for a customer service-focused role in Singapore. The successful candidate will follow up with existing customers via outbound calls, book and manage appointments, and handle inquiries and complaints to ensure a positive client experience.

Strong communication, patience, and the ability to work weekends are valued. Experience in telemarketing or beauty/facial services is a plus, and basic computer skills are required.

Qualifications

• Experience in telemarketing or customer service.
• Experience in beauty/facial industry is a plus.

Responsibilities

• Follow up with existing customers via outbound calls.
• Contact customers to encourage return visits and book their next appointment.
• Schedule, reschedule and confirm appointments.
• Handle customer enquiries and provide assistance where required.
• Manage customer complaints and provide appropriate service recovery.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Maintain accurate customer records and call logs.
• Work closely with outlet teams to coordinate appointments and resolve customer issues.

Skills

Outbound calls

Customer service

Phone communication

Appointment scheduling

Record keeping

Team collaboration

Basic computer skills

Problem solving

Patience

Beauty industry

Tools

CRM software

Job description

Role Purpose

To provide effective follow-up and customer service to existing customers by driving appointment bookings, maintaining customer engagement, and ensuring a positive customer experience. The role is also responsible for handling customer enquiries and complaints, providing timely service recovery, and supporting the salon's customer retention efforts through proactive outbound calls.

Job Responsibilities

• Follow up with existing customers via outbound calls.

• Contact customers to encourage return visits and book their next appointment.

• Schedule, reschedule and confirm appointments.

• Handle customer enquiries and provide assistance where required.

• Manage customer complaints and provide appropriate service recovery.

• Conduct post-service follow-ups to ensure customer satisfaction.

• Maintain accurate customer records and call logs.

• Work closely with outlet teams to coordinate appointments and resolve customer issues.

You'll Fit This Role If You:

• Enjoy talking to people and are comfortable speaking over the phone.

• Are comfortable working one weekend per week.

• Are friendly, approachable and customer-focused.

• Don’t mind making outbound calls and following up with customers.

• Are patient and able to handle customer complaints calmly.

• Are good at following up and keeping track of appointments.

• Are comfortable working towards appointment booking targets.

• Can work independently and as part of a team.

• Have basic computer skills.

• Have experience in telemarketing or customer service - beauty/facial industry experience is a plus!