Telemarketing Executive

KLHEALTH PTE. LTD.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

KLHEALTH PTE. LTD. in Singapore is seeking a dynamic telemarketing/ customer service professional to handle inquiries, bookings, and product promotions. You will conduct outbound calls, convert leads to sales opportunities, and follow up to arrange appointments.

The role requires strong communication, a professional phone manner, and excellent follow-up skills to meet daily, weekly, and monthly targets while maintaining data accuracy and confidentiality.

Qualifications

• Good verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Customer-oriented and persuasive approach.
• Strong follow-up and organizational skills.
• Basic computer skills is a must.
• Previous telemarketing, telesales, or customer service experience is preferred.

Responsibilities

• Provide excellent customer service through phone, email, and other communication channels.
• Assist customers with enquiries and bookings.
• Introduce and explain company products, services, and promotions.
• Conduct outbound telemarketing calls to provided leads to achieve assigned sales targets.
• Convert qualified leads into sales opportunities through effective telemarketing and customer engagement.
• Follow up with leads and arrange appointments.
• Maximize conversions within timeline for leads assigned.
• Resolve customer issues and complaints promptly and professionally.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain accurate records of calls, follow-ups, and lead status in the systems.
• Achieve daily/weekly/monthly call and appointment-setting targets.
• Adhere to company policies and data confidentiality requirements.

Skills

Verbal communication

Interpersonal skills

Telephone manners

Persuasive approach

Follow-up & organization

Basic computer skills

Telemarketing / telesales experience

Job description

Key Responsibilities

• Provide excellent customer service through phone, email, and other communication channels.


• Assist customers with enquiries and bookings.


• Introduce and explain company products, services, and promotions.


• Conduct outbound telemarketing calls to provided leads to achieve assigned sales targets.


• Convert qualified leads into sales opportunities through effective telemarketing and customer engagement.


• Follow up with leads and arrange appointments


• Maximize conversions within timeline for leads assigned


• Resolve customer issues and complaints promptly and professionally.


• Coordinate with internal teams to ensure timely issue resolution.


• Maintain accurate records of calls, follow-ups, and lead status in the systems.


• Achieve daily/weekly/monthly call and appointment-setting targets


• Adhere to company policies and data confidentiality requirements.

Requirements

• Good verbal communication and interpersonal skills.


• Confident and professional telephone manner.


• Customer-oriented and persuasive approach.


• Strong follow-up and organizational skills.


• Basic computer skills is a must.


• Previous telemarketing, telesales, or customer service experience is preferred.