Telemarketing Executive

PAPILLA HAIR PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PAPILLA HAIR PTE. LTD. in Singapore is seeking a proactive telemarketing and customer service representative to handle inquiries, bookings, and product promotions via phone, email, and other channels, delivering friendly and professional service.

In this role, you will conduct outbound calls to warm leads, follow up, set appointments, and aim to maximize conversions while maintaining accurate records. Previous telesales or customer service experience is preferred, with strong communication and

Qualifications

• Excellent verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Customer-oriented with a persuasive approach.
• Strong follow-up and organizational abilities.
• Basic computer skills required.
• Experience in telemarketing or customer service preferred.

Responsibilities

• Provide excellent customer service via phone, email, and other channels.
• Assist customers with enquiries and bookings.
• Introduce and explain products, services, and promotions.
• Conduct outbound telemarketing to provided leads to hit targets.
• Convert qualified leads into sales opportunities through engagement.
• Follow up with leads and arrange appointments.
• Maximize conversions within assigned lead timelines.
• Resolve customer issues promptly and professionally.
• Coordinate with internal teams to ensure timely resolution.
• Maintain accurate records of calls, follow-ups, and lead status.
• Aim to meet daily/weekly/monthly call and appointment targets.
• Adhere to company policies and data confidentiality.

Skills

Verbal communication

Interpersonal skills

Persuasive communication

Follow-up & organization

Basic computer skills

Job description

Key Responsibilities

• Provide excellent customer service through phone, email, and other communication channels.
• Assist customers with enquiries and bookings.
• Introduce and explain company products, services, and promotions.
• Conduct outbound telemarketing calls to provided leads to achieve assigned sales targets.
• Convert qualified leads into sales opportunities through effective telemarketing and customer engagement.
• Follow up with leads and arrange appointments
• Maximize conversions within timeline for leads assigned
• Resolve customer issues and complaints promptly and professionally.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain accurate records of calls, follow-ups, and lead status in the systems.
• Achieve daily/weekly/monthly call and appointment-setting targets
• Adhere to company policies and data confidentiality requirements.

Requirements

• Good verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Customer-oriented and persuasive approach.
• Strong follow-up and organizational skills.
• Basic computer skills is a must.
• Previous telemarketing, telesales, or customer service experience is preferred.