Customer Service Executive | Seletar | 1 Year | UP to $3800

PERSOL; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

PERSOL is seeking a Customer Service professional to support Key Account Managers and maintain strong customer relationships. You will handle order processing, RFQs, and invoicing issues, working closely with production, procurement, and logistics to ensure on-time delivery.

Proactive communication with customers and internal teams is essential to address inquiries, maintain data accuracy, and align activities with business objectives. Occasional OT and travel may be required.

Qualifications

• 3+ years in customer service or related role.
• Experience in chemical industry preferred.
• Strong communication and time management skills.

Responsibilities

• Support Key Account Managers to maintain customer relationships and improve engagement.
• Process orders and handle RFQ; assist in invoicing issues.
• Use ERP systems (QAD, SAP, Oracle) to support operations.
• Coordinate with production, procurement, logistics to ensure on-time delivery.
• Provide updates to Sales on customer requirements and market needs.

Skills

Customer service

Communication

Time management

Multi-account management

Overtime & travel

Tools

QAD

SAP

Oracle

Job description

Working Hours:8:00am to 5:00pm

Role and Responsibilities:

• Support Key Account Managers in maintaining strong customer relationships while enhancing business engagement and overall performance.

• Provide internal sales support to capture ad hoc customer demand through available business channels.

• Manage daily sales operations, including order processing, sales order maintenance, and basic RFQ handling, escalating to Account Managers when required.

• Utilize ERP systems such as QAD, SAP, and Oracle to support business operations and customer requirements.

• Respond promptly and professionally to customer quotations, orders, inquiries, and invoicing issues.

• Ensure accurate recording and data entry of product information, including product names, batch numbers, and specifications.

• Coordinate with production, procurement, and logistics teams to ensure product availability and on-time delivery to customers.

• Maintain proactive communication with both customers and internal stakeholders to facilitate smooth operations.

• Collaborate with relevant departments to investigate and resolve customer complaints effectively.

• Prioritize tasks and align activities with business objectives and management directives.

• Quickly develop a strong understanding of products and services to effectively address customer inquiries.

• Provide regular updates and feedback to the Sales team regarding customer requirements, order status, and market needs.

• Maintain a clean, organized, and professional office environment in accordance with company standards.

Requirements:

• 3+ years of experience in customer service or a related role, preferably within the chemical industry

• Excellent communication and time management

• Capable of managing multiple accounts and handling escalated cases simultaneously

• Comfortable with occasional overtime and short period business travel as needed

We regret to inform that only shortlisted candidates will be notified.