Customer Service Executive (Order Management) - 1 year - $4200 @ Seletar

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PERSOL in Singapore is seeking a Customer Service Associate to support key account managers and internal sales, ensuring smooth order processing and accurate data entry. You will interact with customers and internal teams to maintain relationships and meet delivery timelines.

The role requires fluency in English, 3+ years in customer service (ideally in chemicals), strong communication and multitasking. Occasional overtime and short business travel may be required, with ERP experience (QAD, SAP,

Qualifications

• College degree or above.
• Fluency in English, both written and verbal.
• 3+ years of experience in customer service or a related role, preferably within the chemical industry
• Excellent communication and time management
• Capable of managing multiple accounts and handling escalated cases simultaneously
• Comfortable with occasional overtime and short period business travel as needed

Responsibilities

• Support key account managers to maintain customer relationships and enhance engagement.
• Handle internal sales to capture ad-hoc demand through available business channels.
• Process orders, maintain sales orders, and manage basic RFQs with guidance from the account manager.
• Utilize ERP systems (QAD, SAP, Oracle) for data entry and order tracking.
• Respond promptly to customer quotes, orders, inquiries, and invoicing issues professionally.
• Record and enter accurate product names, batch numbers, and specifications.
• Coordinate with plant production, purchasing, and logistics to ensure availability and timely shipments.
• Communicate proactively with external customers and internal operations.
• Coordinate customer complaints with relevant areas.
• Set priorities to support business directions.
• Learn quickly to respond to simple customer inquiries about products and services.
• Provide regular feedback on customer needs and orders to Sales.

Skills

Customer service experience

Communication skills

Time management

Account management

Problem solving

Education

Bachelor's degree or above

Tools

QAD

SAP

Oracle

Job description

Role and Responsibilities:

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance




• Internal sales to support to capture ad-hoc demand through available business channel




• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary




• Experience in ERP systems (QAD, SAP, Oracle)




• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.




• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.




• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.




• Proactive in communication, both external customer and internal operation functions




• Co-ordinate customer complaints with relevant area functions




• Set priorities and support business/management directions




• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries




• Provide regular feedback on customer needs and orders to Sales team.




• Maintain high housekeeping standards in general office area.

Qualifications and Requirements:

• College degree or above




• Fluency in English, both written and verbal




• 3+ years of experience in customer service or a related role, preferably within the chemical industry




• Excellent communication and time management




• Capable of managing multiple accounts and handling escalated cases simultaneously




• Comfortable with occasional overtime and short period business travel as needed